qxbet Privacy Policy

1. Introduction

qxbet ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all users of the qxbet online casino and sportsbook platform, accessible at https://qxbet.cam. This Privacy Policy describes the types of personal information we collect from Filipino players and visitors, how that information is used, under what circumstances it may be shared, and how you can exercise your rights as a data subject under Philippine law.

By accessing or using the qxbet Platform, creating an account, or submitting personal information through any channel, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, please discontinue use of the Platform immediately.

This Privacy Policy should be read together with qxbet's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and qxbet.

2. Information We Collect

2.1 Registration and Account Information

When you create a qxbet account, we collect the following personal information:

• Full legal name;
• Date of birth (to verify you are at least 21 years of age);
• Residential address (barangay, city/municipality, province);
• Mobile phone number (Philippine number);
• Email address;
• Username and encrypted password.

2.2 Identity Verification (KYC) Documents

In compliance with Philippine anti-money laundering regulations and PAGCOR requirements, qxbet collects government-issued identity documents for Know Your Customer (KYC) verification. These may include:

• Philippine passport, driver's license, SSS/GSIS ID, UMID, PhilSys National ID, or other PAGCOR-accepted identification;
• Proof of residential address (utility bill, bank statement, or barangay certification dated within 90 days);
• Selfie photograph for facial verification purposes.

2.3 Financial and Transaction Data

To process deposits, withdrawals, and other financial transactions, we collect:

• GCash or Maya mobile wallet number;
• Bank account details (account name, bank name, account number) for bank transfer transactions;
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method identifiers;
• Betting and gaming activity records.

2.4 Technical and Usage Data

When you use the qxbet Platform, we automatically collect certain technical information, including:

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session logs (login timestamps, session duration, pages visited);
• In-game activity and betting patterns for game integrity monitoring.

2.5 Communications Data

When you contact qxbet customer support via live chat or email, we retain records of that correspondence, including the content of messages, timestamps, and any attachments submitted in connection with a support query.

3. How We Collect Your Data

Collection Method	Description
Direct Submission	Information you provide when registering, completing KYC, making deposits or withdrawals, or contacting support.
Automated Collection	Technical data collected automatically through cookies, server logs, and platform analytics tools during your session.
Payment Processors	Transaction confirmation data received from GCash, Maya, BPI, BDO, Metrobank, InstaPay, and other payment partners.
Identity Verification Services	Verification outcomes from licensed KYC partners used to confirm your identity and age.
Fraud Detection Systems	Behavioral and device fingerprint data used to detect suspicious activity, duplicate accounts, and fraud.

4. How We Use Your Information

qxbet uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and manage your qxbet player account;
• Age and Identity Verification: To confirm you are at least 21 years old and to comply with KYC obligations;
• Payment Processing: To process deposits, withdrawals, and bonus credits accurately and securely;
• Game Integrity: To monitor gameplay for collusion, fraud, exploit abuse, and other prohibited activities;
• Regulatory Compliance: To meet our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine law;
• Customer Support: To respond to your queries, complaints, and account requests;
• Responsible Gaming: To identify patterns of problem gambling and to offer or enforce self-exclusion, deposit limits, and other responsible gaming tools;
• Platform Improvement: To analyze usage patterns and improve qxbet's features, interface, and game offerings;
• Security: To detect and prevent unauthorized access, account takeovers, and other security threats;
• Communications: To send you account-related notifications, transaction confirmations, and service updates.

qxbet does not use your personal data for unsolicited third-party marketing, behavioral advertising profiling, or any purpose not listed above. Promotional communications from qxbet about our own games and offers are sent only to players who have opted in or who have an existing account relationship with us, and you may opt out at any time by contacting support.

5. Legal Basis for Processing

qxbet processes your personal data on one or more of the following legal grounds as recognized under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you accepted upon registration;
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA reporting requirements, and other applicable Philippine statutes;
• Legitimate Interest: Processing for fraud prevention, game integrity monitoring, and platform security, where such interests do not override your fundamental privacy rights;
• Consent: For optional processing activities (such as marketing communications), where you have provided explicit and informed consent that you may withdraw at any time.

6. Sharing and Disclosure

6.1 We Do Not Sell Your Data

qxbet does not sell, rent, lease, or trade your personal data to third-party advertisers, data brokers, or any commercial entity for marketing purposes. This is an absolute commitment — your personal information is not a product at qxbet.

6.2 Permitted Disclosures

qxbet may share your personal data with the following categories of recipients, strictly for the purposes outlined in this Privacy Policy:

• Payment Service Providers: GCash, Maya, BPI, BDO, Metrobank, InstaPay, and other Philippine payment partners, for the sole purpose of processing your financial transactions;
• KYC and Identity Verification Providers: Licensed third-party services used to verify your identity and age in accordance with regulatory requirements;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other government bodies when required by law, court order, or valid regulatory directive;
• Fraud Prevention Services: Third-party security and fraud detection platforms that assist qxbet in identifying and preventing fraudulent activity;
• Legal and Professional Advisors: Attorneys, auditors, or accountants engaged by qxbet under confidentiality obligations, where necessary for legal or compliance purposes;
• Corporate Successors: In the event of a merger, acquisition, or restructuring of qxbet's operations, personal data may be transferred to the succeeding entity, subject to equivalent privacy protections.

6.3 International Transfers

If any personal data is transferred outside the Philippines (for example, to a cloud infrastructure provider or a technology partner), qxbet ensures that such transfers comply with the Data Privacy Act of 2012 and that the recipient provides an adequate level of data protection through contractual safeguards or other legally recognized mechanisms.

7. Data Retention

qxbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:

• Active Account Data: Retained for the duration of your account registration and for a period of five (5) years after account closure, in compliance with AMLA record-keeping requirements;
• KYC Documents: Retained for a minimum of five (5) years after your last transaction, as required under Philippine anti-money laundering law;
• Transaction Records: Retained for five (5) years from the date of each transaction;
• Support Communications: Retained for three (3) years from the date of correspondence;
• Technical Logs: Retained for twelve (12) months from the date of generation, unless a longer period is required for an ongoing investigation or legal proceeding.

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with any individual.

8. Data Security

qxbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and qxbet's servers is encrypted using 256-bit SSL/TLS protocols;
• Encryption at Rest: Sensitive data stored on qxbet servers is encrypted using industry-standard algorithms;
• Access Controls: Strict role-based access controls ensure that employee access to personal data is limited to those with a documented operational need;
• Two-Factor Authentication: Internal administrative systems require multi-factor authentication to prevent unauthorized staff access;
• Regular Security Audits: qxbet undergoes periodic third-party security assessments to identify and remediate vulnerabilities;
• Incident Response: qxbet maintains a documented data breach response plan and will notify affected users and the National Privacy Commission within the timeframes required by law in the event of a security incident that materially affects your personal data.

While qxbet takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your qxbet account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by a website you visit. qxbet uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the Platform, remember your preferences, and analyze usage patterns.

9.2 Types of Cookies Used by qxbet

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Functional Cookies: Store your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics Cookies: Help qxbet understand how players navigate the Platform so we can improve the user experience. Data collected by analytics cookies is aggregated and does not identify individual users.

9.3 Managing Cookies

You may adjust your browser settings to refuse or delete non-essential cookies at any time. Please note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging in or completing transactions. Most modern browsers (Chrome, Firefox, Safari, Edge) include cookie management tools in their privacy or settings menus.

10. Your Privacy Rights

Under the Data Privacy Act of 2012, Filipino users of qxbet have the following rights with respect to their personal data:

• Right to Be Informed: You have the right to know what personal data qxbet holds about you, how it is collected, and for what purposes it is used — which is the primary purpose of this Privacy Policy;
• Right of Access: You may request a copy of the personal data qxbet holds about you at any time, subject to identity verification;
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations;
• Right to Object: You may object to the processing of your personal data where that processing is based on legitimate interests, or to withdraw consent for consent-based processing activities;
• Right to Data Portability: You may request that your personal data be provided to you in a structured, commonly used, machine-readable format;
• Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your personal data rights have been violated.

To exercise any of these rights, please contact qxbet's Data Protection Officer via live chat (available 24/7 in-platform) or by emailing [email protected]. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines.

11. Minors and Age Restriction

qxbet does not knowingly collect personal data from individuals under the age of 21. The qxbet Platform is strictly intended for adult players who are at least 21 years of age, in compliance with PAGCOR regulations and Philippine gaming law. Age verification is conducted at the point of registration and confirmed through KYC document submission prior to the first withdrawal.

If qxbet discovers that personal data has been collected from a user who is under 21, or that a minor has been permitted to access an account, the account will be immediately suspended, all funds and winnings will be forfeited, and the data will be deleted in accordance with our retention policy. Parents and guardians are advised to use device-level parental controls to prevent minors from accessing online gaming platforms.

12. Changes to This Privacy Policy

qxbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Material changes to this Privacy Policy will be communicated to registered users via the email address associated with their account or through an in-platform notification.

The "Last Updated" date at the top of this Privacy Policy will always reflect the most recent revision. Your continued use of the Platform following any modification constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how qxbet protects your data.

13. Contact the Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or qxbet's data processing practices, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly within the qxbet Platform
• Email: [email protected]

If you are not satisfied with qxbet's response to your privacy concern, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for administering and implementing the Data Privacy Act of 2012.

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.